Effective date: 20 October 2026
You can request deletion of information held by Tekhelp (Pvt) Ltd by emailing techies@tekhelp.io with the subject Data deletion request. Our registration number is PV00307724.
What to include
Provide the email address or telephone number associated with the information, the service or client business involved, and a brief explanation of what you want deleted. If relevant, include an invoice reference or the name of the Meta/WhatsApp-connected solution you used. Do not send passwords, OTPs, access tokens or full payment-card details.
You do not need a Tekhelp website account to make a request. If you cannot use the original email address, explain this and we will agree another proportionate verification method. We request additional identification only when necessary to protect the information concerned.
What happens next
We verify the request, identify information under our control, assess any retention requirement, and delete or reduce information that is no longer required. We explain the outcome and any information retained, including the reason. Requests are handled without undue delay and within applicable legal time limits; if further information or time is needed, we will tell you.
This process can cover enquiry entries, correspondence, payment contact information and other records we control. A request is not limited to the automatic cleanup processes described in our Privacy Policy.
Meta and WhatsApp-connected services
If you interacted with a business using a solution developed or maintained by Tekhelp, identify that business in your request. The business normally determines why its customer information is processed. We will direct or securely pass the request to it where appropriate and assist under our agreement. We cannot independently erase records in a client’s system to which we have no authorised access, but will explain the appropriate contact and the scope of our involvement.
A client wishing to disconnect an integration should contact us through its authorised representative. We will arrange removal of Tekhelp’s relevant access, processing cessation and return/deletion of data we control according to the agreement and applicable platform requirements. Where available, clients can also revoke permissions through their Meta business or app settings. Revoking access does not necessarily delete records already stored elsewhere, so a deletion request may still be needed.
Tekhelp cannot delete a person’s WhatsApp account or remove every copy of a message from another participant’s device or Meta’s systems. Those requests must be directed to the relevant service or data holder.
Records that may remain
We may need to keep limited records for accounting, payment reconciliation, fraud prevention, legal requirements or an actual dispute. Payment redaction leaves invoice and transaction records, masked contact information and a keyed email identifier; these are assessed when a deletion request is received and are not treated as completely anonymous.
Backups follow their retention cycle. Where immediate selective removal is impracticable, retained backup data is kept protected and applicable deletions are reapplied if restored. Copies held by payment providers, email recipients and other independent parties are governed by their responsibilities.
See our Privacy Policy for more information or contact techies@tekhelp.io if you are dissatisfied with the response.