Remote Tech Support by Tekhelp
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Terms of Service

Welcome to Tekhelp! We provide virtual IT support and consultancy services for individuals and businesses worldwide. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our services.

Definitions

  • “Company”, “We”, “Us”, or “Our” refers to Tekhelp, a remote-first tech support brand operated by Tekhelp (Pvt) Ltd (Co. Reg. No. PV00307724), registered in Sri Lanka.
  • “Client”, “You”, or “Your” refers to the individual or business using our services.
  • “Services” refers to virtual IT support, consulting, and technical troubleshooting services offered by Tekhelp.
  • “Agreement” refers to these Terms of Service.

Scope of Service

Tekhelp offers professional, subscription-based virtual IT support and consultancy services tailored to individuals, startups, and small to medium-sized businesses. Our services are designed to provide efficient, remote assistance for a wide range of technical needs.

Support may include, but is not limited to, troubleshooting, system configuration, consultation, maintenance, and recommendations for software, devices, and digital infrastructure. All services are delivered remotely via secure communication channels.

The nature, scope, and response time of the support may vary based on the plan or service tier selected. Tekhelp does not provide on-site assistance unless explicitly stated.

User Responsibilities

To ensure smooth and effective service delivery, you agree to:

  • Provide accurate and complete information regarding the issue or requirement.
  • Grant remote access or credentials when necessary for troubleshooting.
  • Respond promptly to communication and required approvals.
  • Use our services only for lawful purposes.

Prohibited Use

You may not misuse our services in any way, including but not limited to:

  • Using services to violate any local, state, or international laws.
  • Attempting unauthorised access to other systems.
  • Engaging in any activity that disrupts service or harms infrastructure.

Payment Terms

  • All services must be prepaid in full before support begins, unless otherwise specified in writing or agreed upon in advance.

  • Payment links are shared via WhatsApp or email and processed through secure payment gateways.

  • Prices are quoted in USD, exclusive of any applicable taxes or transaction fees.

  • Subscription plans are billed in advance according to the selected term.

  • Unused support hours or tickets may not roll over unless explicitly stated in your service plan.

  • Refunds, if applicable, are governed by our Refund Policy.

Intellectual Property

  • Any outputs (documents, code snippets, recommendations) provided during service are your property upon full payment.
  • Diagnostic tools, internal scripts, or proprietary solutions used during service remain the intellectual property of Tekhelp (Pvt) Ltd.
  • We may include anonymised learnings or case studies from resolved issues for internal improvement or portfolio purposes unless you request otherwise.

Confidentiality

We treat all client information, credentials, and communications as confidential. We do not disclose or share sensitive data without your permission, except as required by law.

Limitation of Liability

  • Tekhelp provides services “as-is” without guarantees of issue resolution in every case.
  • We are not liable for any direct or indirect damages including but not limited to loss of data, revenue, or profits resulting from the use of our services.
  • Our total liability for any claim will not exceed the amount paid for the service in question.

Third-Party Tools & Services

We may use or recommend third-party tools, plugins, or hosting services during troubleshooting. We are not responsible for:

  • Any downtime, pricing changes, or limitations of those third-party providers.
  • Security risks or data loss caused by third-party service providers or software.
  • Future compatibility or functionality of external tools beyond our control.

Service Modifications & Termination

  • Tekhelp reserves the right to change, suspend, or discontinue any part of the service at any time.

  • Clients may terminate services or subscriptions at any time with at least 14 days’ written notice, unless a different notice period is specified in the service agreement or plan terms.

  • Upon termination, all outstanding invoices must be cleared before any final deliverables or credentials are released.

  • Tekhelp may also terminate service due to misuse, non-payment, or breach of terms.

Governing Law & Dispute Resolution

  • These Terms are governed by the laws of Sri Lanka.
  • In the event of a dispute, both parties agree to negotiate in good faith to resolve the matter amicably.
  • If a resolution cannot be reached through negotiation:
    • Either party may terminate the service agreement.
    • The client agrees to compensate Tekhelp for work completed up to the termination date, based on the applicable hourly rate or agreed package value.
    • Any reasonable termination costs incurred by Tekhelp may also be billed to the client.

Updates to Terms

We may revise these Terms of Service from time to time. Updates will be posted on our website. Continued use of our services after such updates constitutes acceptance of the revised terms.

Contact Us

If you have any questions or concerns about these Terms:

Email: techies@tekhelp.io
Phone / WhatsApp: +94 71 372 7272

 

Last Updated: 16th May 2025